At Chashni Moments, we are committed to safeguarding your privacy and protecting the personal information you share with us when you visit our website or make a purchase. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We may update this policy periodically to reflect any changes in our practices or for operational, legal, or regulatory reasons. Please review this page from time to time for updates.
Data Collection
Device Information
When you visit our website, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. Additionally, we gather data on the web pages or products you view, the websites or search terms that referred you to our site, and how you interact with our website. We refer to this information as "Device Information."
Order Information
When you make a purchase or attempt to make a purchase through our website, we collect specific information from you, including your name, billing address, shipping address, payment information (such as credit card numbers or PayPal details), email address, and phone number. We refer to this information as "Order Information."
Use of Personal Data
We process the information you provide in compliance with the GDPR and other applicable data protection regulations. The personal data collected will be used for the following purposes:
Responding to Inquiries
If you contact us via email, phone, or post, we will use the information provided to respond to your inquiries and keep records.
Order Fulfillment and Marketing
When you place an order or sign up for our e-newsletter, we will collect relevant details to fulfill the contract or send you marketing communications related to our promotional events, special offers, or seasonal products.
Website Analysis and Security
Your IP address, browser information, and other visit details will be collected for IT security purposes and to analyze website performance. These logs are anonymised when used in web analytics (e.g., Google Analytics).
Legal Basis for Processing
We will only use your personal information where permitted by privacy laws. The legal bases for processing your data are as follows:
Data Retention
We will retain your personal information on our systems until we become aware that you or your company are no longer active or relevant to our needs. At that point, we will securely delete all your details from our system.
Data Security
We have implemented suitable electronic procedures to safeguard your information and prevent unauthorised access or disclosure.
Cookies
We use traffic log cookies to analyze data about webpage traffic and improve our website to better suit customer needs. These cookies do not store personal data. For more information on cookies and how to disable them, please visit http://www.allaboutcookies.org
Controlling Your Personal Information
You can control the personal information you provide by indicating your preferences within relevant forms on our website to restrict access for direct marketing purposes. If you have previously agreed to share your personal information for direct marketing, you can change your preference by emailing us.
Third-Party Service Providers
We may share your data with third-party service providers to assist in running our business. These providers include Stripe.com for payment processing and Infusionsoft for mailing lists. We ensure that appropriate safeguards are in place when personal information is stored outside the European Economic Area.
Your Privacy Rights
You have the right to access the personal information we hold about you, and you can request to correct inaccuracies, update, delete, or restrict your personal information held by us. To exercise these rights or make any complaints or requests, please contact us through the "contact us" option on our website.
Children's Privacy
Our website is not intended for children under the age of 18, and we do not knowingly target or collect personal information from them. We respect "Do Not Track" browser settings for enhanced privacy.
Legal Disclaimer
The information provided on this website is accurate to the best of our knowledge at the time of issuance. However, we cannot accept responsibility for any errors or omissions in the material.
For any further information or queries related to your privacy and data protection, please refer to our Privacy Policy or contact us directly.
